Privacy Policy

1. Introduction

Arcane Innovations (Pty) Ltd ("Arcane", "we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information you provide when using our website or engaging with our services.

2. Information We Collect

We may collect the following categories of personal information:

• Contact details: name, email address, phone number
• Business information: company name, industry, revenue range
• Communication records: enquiries, audit form submissions, email correspondence
• Technical data: IP address, browser type, pages visited (via analytics tools)

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide requested services
• Conduct Revenue Systems Audits and deliver client engagements
• Send relevant communications, updates and insights (with your consent)
• Improve our website and service offerings
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal information on the basis of: your consent, the performance of a contract, our legitimate business interests, or compliance with a legal obligation — in accordance with the Protection of Personal Information Act (POPIA) and applicable data protection legislation.

5. Data Sharing

We do not sell your personal information. We may share information with trusted third-party service providers (such as email platforms, CRM systems and analytics tools) strictly for the purpose of delivering our services. All third parties are required to maintain appropriate data protection standards.

6. Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. When information is no longer required, it is securely deleted or anonymised.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing activities
• Withdraw consent at any time

To exercise any of these rights, contact us at heinrich@arcaneinnovations.org.

8. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction or alteration. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Cookies

Our website may use cookies and similar tracking technologies to improve user experience and analyse site traffic. You can control cookie settings through your browser preferences.

10. Contact Us

For any privacy-related queries or concerns, please contact: