Legal
POPIA Compliance
Last updated: July 2026 · Arcane Innovations (Pty) Ltd
Our Commitment
Arcane Innovations (Pty) Ltd is committed to full compliance with the Protection of Personal Information Act 4 of 2013 (POPIA). We recognise the importance of protecting the personal information of our clients, website visitors and business contacts, and we have implemented appropriate measures to ensure lawful, responsible processing of personal data.
Information Officer
Designated Information Officer
Name: Heinrich Heyneke
Role: CEO & Co-Founder, Arcane Innovations (Pty) Ltd
Email: heinrich@arcaneinnovations.org
Phone: +27 63 617 1379
Conditions for Lawful Processing
Arcane Innovations processes personal information in accordance with the eight conditions for lawful processing under POPIA:
Accountability
We take responsibility for ensuring that personal information in our possession is processed in compliance with POPIA.
Processing Limitation
We collect only the personal information necessary for the specific, explicitly defined purpose.
Purpose Specification
Personal information is collected for a specific, explicitly defined and lawful purpose related to our business activities.
Further Processing Limitation
We do not process personal information in a manner incompatible with the original collection purpose.
Information Quality
We take reasonable steps to ensure personal information is complete, accurate, not misleading and updated where necessary.
Openness
We maintain documentation of all processing operations and notify data subjects of the collection of their information.
Security Safeguards
We implement appropriate technical and organisational measures to secure personal information against loss, damage or unauthorised access.
Data Subject Participation
We respect the rights of data subjects to access, correct and delete their personal information upon request.
Your Rights Under POPIA
As a data subject, you have the right to:
- Be notified that your personal information is being collected
- Access your personal information held by us
- Request correction or deletion of your personal information
- Object to the processing of your personal information
- Submit a complaint to the Information Regulator
Information Regulator
If you believe your rights under POPIA have been violated, you may lodge a complaint with the Information Regulator of South Africa:
Contact Our Information Officer
For any POPIA-related queries, requests or complaints, please contact our Information Officer directly at heinrich@arcaneinnovations.org.